Maintenance FAQ
Maintenance is a priority at North Mountain Foothills Apartments and Windsong Apartments. Our goal is to provide a safe, comfortable living environment and to respond to maintenance needs as quickly and efficiently as possible.
Our experienced maintenance team handles a wide range of services, including plumbing, electrical issues, and general repairs. For many common issues, helpful information and troubleshooting steps are provided below. Submitting complete and detailed service requests helps us resolve issues more efficiently.
HOW TO SUBMIT A SERVICE REQUEST
All routine maintenance requests must be submitted as a service request via your Tenant Web Access:
https://apexm.twa.rentmanager.com
When submitting a service request, please include:
• A clear description of the issue
• Photos, if applicable
• Your preferred appointment window
• Whether we have permission to enter the unit in your absence
Available maintenance appointment windows:
• Morning: 8:30 AM – 12:30 PM
• Afternoon: 12:00 PM – 4:30 PM
EMERGENCY MAINTENANCE
A maintenance emergency is any issue that poses an immediate risk to health, safety, or the property, including major water leaks, gas odors, loss of heat or air conditioning during extreme temperatures, fire smoke, or active flooding.
If you are experiencing a maintenance emergency, contact the office immediately at 602-997-2928.
After business hours, follow the prompts to reach the on-call technician.
If an emergency is determined to be tenant-caused, an emergency call-out fee will apply.
COMMON MAINTENANCE QUESTIONS AND TROUBLESHOOTING
Smoke Detector Battery Replacement
If the issue continues, submit a service request via your Tenant Web Access.
No Hot Water or Heat
Contact the office at 602-997-2928 or submit a service request via your Tenant Web Access.
Thermostat Not Working
Submit a service request via your Tenant Web Access or contact the office at 602-997-2928.
Outlet Not Working
Reset the GFCI outlet.
If the issue continues, submit a service request via your Tenant Web Access.
Water Leak Under Sink or Toilet
Turn off the water supply if safe to do so, then submit a service request via your Tenant Web Access.
Sink:
Toilet:
GARBAGE DISPOSAL TIPS
• Run cold water before, during, and after use
• Only dispose of small amounts at a time
• Do not place grease, oils, bones, coffee grounds, eggshells, pasta, rice, or fibrous foods into the disposal
• Do not use chemical drain cleaners
If the disposal is not working, try resetting the red overload button under the sink. If the issue continues, submit a service request via your Tenant Web Access.
PREVENTING CLOGGED SINKS, SHOWERS, AND TUBS
• Use drain strainers in sinks, showers, and tubs
• Clean strainers regularly
• Avoid pouring grease or oil down drains
• Do not flush wipes, paper towels, or hygiene products
If a clog persists, submit a service request via your Tenant Web Access.
AIR FILTER REPLACEMENT
Air filters must be replaced monthly. Filters are available at the office.
If you need assistance installing your filter, submit a service request via your Tenant Web Access.
MOVE-IN INSPECTION
Complete either the paper move-in inspection form or the digital inspection tool within the required timeframe. Include photos to document any functional or cosmetic issues.
If you experience a lack of heat, water, hot water, or an active leak, contact the office immediately at 602-997-2928 or submit a service request via your Tenant Web Access.
SAFETY INSPECTIONS
Bi-annual safety inspections are conducted for all residential units. Residents will receive advance notice.
During inspections, we check:
• Smoke and carbon monoxide detectors
• Plumbing leaks
• Tub overflow valves
Charges may apply if access to heaters or water heaters is blocked or detectors are missing or without batteries.
Items may not be stored in water heater closets per the lease agreement.
MOVING OUT
Common move-out charges may include pet odor treatment, replacement of stove drip pans or sink strainers, paint or touch-up work, drywall repairs, tenant-caused damage, professional cleaning, carpet cleaning, or missing fixtures.
Please refer to the Move-Out Cleaning Expectations PDF for detailed requirements.